by George Self | Bank Marketing & Advertising, Public Relations
Recently, a Bank of America branch manager insisted that a man, Steve Valdez, born without arms and who wears prosthetic devices, provide a thumbprint before it would cash his proffered check. He had two forms of identification, both with pictures; the check he wanted...
by George Self | Bank Marketing & Advertising, Public Relations
Many financial institutions find themselves mugged by circumstances. The recession has tried men’s souls. In turn, those men have concluded “the banks” must be responsible for all their problems. Even long-standing customers have become suspicious. Core deposits are...
