Not so fast OCC and CFPB

I’m a fan of innovation in the financial industry. God knows, it is needed. However, I'm not a big fan of regulation.  God knows, there’s a lot that should be given the old heave-ho. But, there are limits.  And, we’ve recently reached a big one. That’s why I’m opposed...

Is it time for you to stop advertising?

It's simple.  No matter who you are, or how big or small your business, if you don't have a written advertising plan, with objectives, strategies and budgets, you're almost certainly wasting money.  You’ll probably be better off spending it in an Atlantic City...

A paean to determination

  "Ain’t no” is a tribute to determination.  (That’s my story and I’m sticking to it.) According to Wikipedia, "Ain't No..." was written by Nickolas Ashford and Valeri Simpson in 1966. Dusty Springfield wanted the song, but Ashford/Simpson held out for a Motown...

Two Decisioning BGOs

  Mistake Number One: Misplaced confidence in what you know. AKA flying by the seat of your pants. I’ve been in hundreds of conferences in which the presenter referred to the “classic mistake General Motors made when they introduced the Chevy Nova into Spain.”...

Compliance and Marketing Are Better Together. Really

Here’s a blinding glimpse of the obvious: there are a slew of marketing concepts that would be very attractive to bank customers.  However, before a bank can kick off a new program, it needs to know if the new concept will comply with the State and Federal consumer...

Undone by a blue Schwinn

In 1955, when I was 9 years old, my father moved the family to Detroit, MI from Asheville, NC.  It was a sudden decision.  I came home from West Asheville’s Vance Elementary School one Friday afternoon and the following Monday, I was attending class at Burns...